![]() Opened up the Windows Scan app, and the scan button is finally displayed. Decided to open up the Windows Fax and Scan App (which I was using until the scanner stopped working), and this time it actually started to scan, but threw up an error message. ![]() At this point I finally heard the scanner start up, but error message again. Again right click the printer, select Start Scan. Right click on the Cannon printer, select troubleshoot, ran it, nothing found. Opened up Control Panel, went to Devices and Printers (you have to click on "View by" and change it to "Small Icons" to see this option). ![]() Tried downloading drivers from Cannon, ran it, no problems found, printer still works, scanner still not found. Downloaded Scan app, said no scanner was connected (original problem). Right click the Canon G7000 series and left click on Remove device. Click on View devices and printers (or Devices and printers, depending on your view). In the Run window, please type CONTROL PANEL and click OK. Opened up the app after it installed, the scan button worked right away. Press the Windows key on your keyboard and the letter R, then let both go. Google Windows Scan, the Microsoft store will show up as first result, download it (made by Microsoft Corporation). In case it helps anyone, I got the scanner to work on 2 laptops in slightly different ways.įirst one was exactly like op. HP declined to comment on this story.Just wanted to say thanks, after a while of googling, this was the post that solved my scanner problem on an old Cannon printer. Here are all the HP printer models listed in the complaint: The complaint seeks monetary damages as well as the end of HP's "misleading advertising and marketing campaign" and for HP to "engage in a corrective campaign to inform consumers of the misleading advertising." … Even were it technically possible to scan a document without all ink cartridges present, HP does not disclose any 'workaround' to consumers in any of the product packaging nor in any of HP’s advertising and marketing materials regarding its multi-function devices. Yet, HP does not disclose this fact to consumers. Indeed, HP designs its All-in-One printer products so they will not work without ink. In its Q2 2023 financial report, HP named Instant Ink a key growth area. HP in 2021, for example, said its Instant Ink subscription business was worth $500 million, per CRN. Ink-buying programs have also become cash cows. That suggests a reason to push people to buy ink through tactics like blocking core features if no ink is present and reportedly selling printers below cost. However, tying the scan or fax capabilities of the All-In-One Printers to ink contained in the devices does, however, serve to benefit HP.Īnyone who's owned an inkjet printer knows how expensive ink can be. Tying the scan or fax capabilities of the All-In-One Printers to ink contained in the devices offers no benefit and only serves to disadvantage and harm consumers financially. Ink is not a necessary component to scan or to fax a document," the complaint reads. "HP’s All-in-One Printers do not work as advertised. ![]() The complaint also notes that an HP support agent has said that HP printers are "designed in such a way that with the empty cartridge or without the cartridge the printer will not function." Advertisement The plaintiffs are also peeved that HP marketing and advertising doesn't clearly disclose this, the complaint says. HP Envy 6455e and HP Deskjet 2655 purchasers Gary Freund and Wayne McMath filed the complaint, which states that HP printers are designed to enter an error state when low or out of ink, preventing usage until the installment of a new ink cartridge. On January 13, 2023, the complaint was dismissed but allowed to be amended (you can view the amended complaint here: ), and on August 10, a Northern District of California judge dismissed HP's motion to dismiss the amended complaint. Since mid-2022, HP has been fighting a class-action lawsuit alleging that certain all-in-one printer models won't scan or fax without ink and that HP doesn't properly disclose this to shoppers. But this hasn't stopped printer makers from fighting to keep the nettlesome practice. Clearly, scanning or faxing without requiring an ink cartridge would improve users' experience-and they've illustrated that through class-action lawsuits. And that's despite some companies having printers that can scan without ink. Unfortunately, all-in-one printers arbitrarily demanding ink to perform non-printing functions isn't a new frustration. How much ink does an all-in-one printer need in order to fax a document? Or to scan one to your computer? The obvious answer is "none." But if you own certain printers from companies like HP and Canon, you won't be able to use core features unless the device has ink-even if those features have nothing to do with ink. Enlarge / Don't bother hitting the scan button if you're out of ink. ![]()
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